FAQ

No you do not need a referral. You can self refer and request an appointment on our website.

The clinicians at PCK BHG do not write prescriptions. If you are interested in exploring the potential risks and benefits of psychiatric medications, consider consulting with your primary care physician, nurse practitioner, physician’s assistant or psychiatrist.

If you would like to request a referral to a prescriber, your therapist will be able to discuss trusted providers with you.

PCK Behavioral Health provides both in-person and virtual/online sessions via a secure and confidential online platform for clients anywhere in Illinois. We provide online sessions in Colorado.

Your sessions can be a mix of both in-person and online, depending on your therapist’s availability.

Getting started is easy:

1. You can request an appointment on our website for a consultation.

2. Call us for a consultation to see if we are a good fit for your particular needs and therapeutic expectations.

3. We will send you paperwork through our client portal.

4. You will receive a link and reminders prior to your first appointment.

Every situation is unique but the initial appointment generally involves a lot of information gathering as your therapist will try to get a good picture of the best way to help. Depending on your situation, you’ll be invited to share what brought you in, your goals, and what kind of support you are seeking. This appointment is scheduled for an hour long

If you and your therapist both agree to move forward, we’ll also discuss logistics such as a treatment plan, scheduling, and frequency of future appointments.

Sessions run for about 50 minutes. The frequency of appointments can be weekly, fortnightly, or as needed your therapist will decide with you based on your goals.

How long you will be in counseling is completely up to you; everyone is different. Some clients who come every week for years because they value the time even when they are not necessarily in crisis. Others come for a brief amount of time and then stop coming when they feel they have accomplished their goals.

You will receive a new link for each new appointment. Please log-into your client portal to send your therapist a message to request a new link. You can also access the new link on the portal.

If PCK BHG is contracted with your insurance, we will bill your insurance company for you.

Billing is through a 3rd party, secure debit/credit card processing service and is set up with a card on file as a part of the paperwork process. We will never see your complete card number. Once your insurance has processed your claims, we will process your invoice to the card on file.

Please provide at least 24 hours notice if you need to cancel or reschedule, as this time is set aside just for you. Late cancellations may incur a fee of $125. If it is before 24 hours, you can log into your portal and cancel that appointment.

Finding the right therapist is important. You’re welcome to book an initial consultation to see if my approach feels right — and if not, your therapist will be happy to recommend other professionals who might suit your needs.